Your Privacy

NBetway Privacy Policy — How Your Data Is Collected and Protected

Protecting your personal data is our top priority. Read this policy to understand what information we hold, why we hold it, and how we keep it safe.

Last updated: January 2026  |  Version: 2.4

Key Security Highlights

Our Core Data Protection Principles at a Glance


What Information We Collect

Name, email address, mobile number, ID details, and transaction information — collected solely for the purpose of providing our services.

Your Data Is Never Sold

NBetway will never sell or rent your personal data to third parties — that is our commitment.

SSL 256-bit encryption

All data is protected with military-grade encryption. No unauthorized party can access your information.

Your rights are protected

You may request to view, correct, or delete your personal data at any time.

Cookie Management

We use cookies to improve our services. You have the option to disable non-essential cookies.

Legal Obligations

Your information is shared with authorities only when required under AML and KYC regulations — never for any other purpose.

1Introduction

NBetway ("we", "us") takes your privacy seriously. This Privacy Policy explains what information we collect when you use the NBetway platform, how we use it, and how we keep it secure.

By using NBetway's website, mobile app, or any of our services, you are considered to have accepted this Privacy Policy. Please take a moment to read it carefully.

This policy applies to all services associated with nbetway.app.

2What information we collect

NBetway collects two types of data — information you provide directly, and data generated automatically while you use the platform.

What you provide directly:

  • Name, date of birth, and nationality
  • Email Address & Mobile Number
  • Residential address
  • Copy of National ID or passport (for KYC verification)
  • Payment details (bKash/Nagad number, bank account)

Automatically Collected:

  • Device information (model, operating system, browser)
  • IP address and approximate location
  • Login timestamps, betting history, and transaction records
  • Cookies & Session Data

We never store your full card number or password.

3How We Collect Your Information

NBetway collects your information in the following ways:

  • Registration Form: Information you fill in directly when creating your account.
  • KYC Verification Process: Documents uploaded for identity verification.
  • Transaction processing: Information received from the payment gateway during deposits and withdrawals.
  • Automatic Tracking: Through cookies, log files, and web beacons.
  • Customer Support Communications: During support interactions via chat, email, or phone.

4Purpose of Data Use

NBetway uses your information solely for the following legitimate purposes:

Purpose Description
Service Delivery Account management, betting, and payment processing
Identity Verification To comply with KYC and AML regulations
Security To prevent fraud and unauthorised access
Service Improvement To improve the platform and user experience
Contact To send important updates and support messages
Legal Compliance To meet regulatory requirements

Your information will not be used for any purpose beyond those stated above.

5Sharing Information with Third Parties

NBetway does not sell or rent your data to third parties. However, in limited circumstances, information may be shared with the following parties:

  • Payment provider: Financial service providers including bKash, Nagad, and Rocket — solely for processing transactions.
  • Game Providers: Evolution Gaming, Pragmatic Play, and others — to ensure gameplay functionality.
  • Technology Partners: Cloud service and cybersecurity providers — to keep the platform running.
  • Regulatory authority: For legal obligations — only the minimum necessary information.

All of NBetway's partners are bound by confidentiality agreements and are not permitted to use your data for their own purposes.

6Data Security Measures

NBetway uses industry-leading security technology to protect your data:

  • SSL/TLS 256-bit Encryption: Military-grade protection for all data transmissions.
  • Data Segregation: Your personal information and financial information are stored on separate systems.
  • Regular Security Audits: Regular audits conducted by independent third-party experts.
  • Access Control: Only authorized personnel have access to specific data.
  • Two-factor authentication: To prevent unauthorized access to your account.

Please keep in mind, however, that no organization can guarantee 100% security on the internet. Always use a strong password and never share it with anyone.

7Cookie Policy

NBetway uses cookies to enhance your experience on the platform. Cookies are small files stored in your browser. Below is an overview of the types of cookies we use:

You can disable optional cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

8Your Rights

As an NBetway user, you have the following rights regarding your personal data:

Right to AccessYou can request to see what personal data we hold about you.
Right to RectificationYou may request corrections to any inaccurate information.
Right to ErasureYou may request the deletion of specific information.
Right to ObjectYou may object to specific uses of your data.
Data PortabilityYou may request your data in a readable, portable format.
Right to Restrict ProcessingYou may restrict how your data is used in certain circumstances.

To exercise these rights support@nbetway.app Send us an email at the address provided.

9Data Retention Period

NBetway does not retain your information beyond what is necessary. However, certain data must be kept for a specified period due to legal requirements:

  • Account Information: For the duration of your active account and 5 years after closure.
  • Transaction records: 5–7 years in accordance with AML regulations.
  • KYC Documents: 5 years following account closure.
  • Cookie Data: Session cookies are deleted when your browser is closed; persistent cookies last up to 1 year.

10Policy on Underage Users

NBetway's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If a minor is found to have registered using false information, their account will be immediately suspended and all associated data will be deleted.

If you suspect a minor in your household is using NBetway, please contact us right away.

11Changes to the Privacy Policy

NBetway may update this Privacy Policy as needed. You will be notified of any significant changes via your registered email or through a banner notification on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking the "Last Updated" date at the top of the page from time to time.

12Contact us

If you have any questions about this Privacy Policy or any requests regarding your personal data, please get in touch with us:

  • Email: support@nbetway.app
  • Live Chat: Log in to the platform and chat with us in Bengali, 24/7
  • Response Time: Responses are typically provided within 48 hours

We are committed to responding to formal data protection requests within 30 business days of receipt.

Frequently Asked Questions

FAQ


Deposits made via bKash or Nagad typically reflect in your NBetway wallet within 2–5 minutes. Occasionally, high traffic on the payment gateway may extend this to 15–20 minutes. If more than 20 minutes have passed and the funds still haven't arrived, first check your bKash app for a transaction confirmation message. If you have one, contact our live chat support with the transaction ID and we'll usually resolve the issue within 1 hour.

NBetway's policy is one account per person. Different members of the same household may register separately using their own mobile number, email, and ID — that is not a violation of our policy. However, if any individual is found to have multiple accounts, all of them will be closed. Multiple accounts created from the same IP address or device will be flagged for automatic review, so to avoid any complications, we recommend contacting our support team in advance.

Safe & Trusted

Your data is secure — join with confidence

Your personal information is held to the highest security standards at NBetway. You've read the Privacy Policy — now register and enjoy with confidence.

SSL 256-bit Protection Your Data Is Never Sold 24/7 Bangla Support
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